Our aim is to build long-term relationships with our clients. To this end, service quality is at the center of our business, every member of our team shares the belief that exceptional should not be the exception but the rule.
Our motives aren’t entirely selfless, the 5,000+ client referrals that we have received to date shows that happy clients don’t simply recommend our company, but they insist that their friends and family do business with us.
Only by listening to our clients can we begin to understand what we are doing well and what we are doing less well. So please provide us with your feedback suggestions, comments and queries.
It is the process of ‘continuous improvement’ that has helped us to build the company you see today. So rest assured that all feedback is reviewed at the highest level, and that we will move quickly to change and improve our proposition where and whenever necessary.
Private Client Services Manager
For myself and my colleagues, service is not a department, not something that we provide, but instead it is something that we live every day.
We believe that the best way to improve is to constantly gather, review and learn from client feedback. So if you have had a great (or not so great) experience, by filling in the simple form below you can ensure that staff are recognised and rewarded, but also that lessons are learned where we have fallen short of exceptional.
Mr BiffenAll our questions were answered with full and simple explanations. The advisor who visited our home made us feel relaxed, although a serious subject we actually enjoyed our meetings. He was able to find life cover for us when we thought it wouldn’t be available. We were so impressed and will recommend Dunham McCarthy to everyone we know.
Mrs BhirthThis was a very, very good service. Superb communication at all times keeping us informed throughout the process. We were very pleased with the gentleman who came to our house and he gave superb advice for the benefit of our family. I have been recommending this service to everyone I know.
Mr TsangI decided to take advantage of the free Will offer. It was so easy and took hardly any time at all. Most of it was completed after work meaning I didn’t have to take any time off work or go anywhere else. We found it to be so helpful that everything could happen when it was convenient for us. We would definitely recommend.
Mrs EdwardsThis is an excellent service. The advisor was very knowledgeable and professional and the information provided was priceless. A real pleasure to deal with, so much so I have recommended several friends.
Mrs FordePrompt, friendly service. We had looked at various will writing companies, when a friend our ours recommended Dunham McCarthy. They delivered exactly what was expected but they worked around our work and went through things in detail. Why we had been putting off writing our Wills for so long I do not know.
Mr & Mrs SpeedWe were very pleased with the whole process. The service was convenient and professional, everything was discussed in simple terms, we have recommended Dunham McCarthy to all our family and friends for will writing.
Ms HarrisThe will writing process was so convenient; the staff were professional, knowledgeable and personable. They put me at ease throughout the whole process. I now feel reassured and would happily recommend their services to others.
Mr & Mrs MattyDunham McCarthy were fantastic they were polite and informative when they took our instructions. When they booked appointments they were very accommodating. The advice was clear, concise, accessible and professional – I have recommended their services to friends and family.
Mr NugentThe service was excellent, in fact the whole process was very thought provoking – Dunham McCarthy guided us through everything clearly. Nothing was too much trouble, all of the appointments were worked around us. We were really pleased, so much so we have recommended to 6 other family members.
Mr BaileyWhen our Will was done the advisor walked us through the whole service brilliantly. We liked the fact that the Will was then brought out to our home to check through, it was also great how everything was explained in detail. What was even better is that advice was given but not pressured into doing anything we didn’t want to.
Miss LopezI found the service very friendly and I am delighted to have received a Free Will that would have ordinarily cost me £119.00. Communication was prompt. When they went through the Will they made sure they went through everything thoroughly and clearly. Overall, I can't sing there praises enough I am very happy & pleased.
Mrs LeeThey explained everything without using jargon and gave us appointment times to suit us, not them. They also provided lots of options to ensure should the worst happen our family is well taken care of. It was a very quick turnaround from our enquiry to having a signed Will. The thing that stuck out most was the advisor who was so so friendly.
Mrs CageEverything was great about the service and the advisor was very nice. they came out to see us twice and were on time and explained everything so well in great detail. They also saved us a lot of money on our life policies and made sure it was structured in a way that gave us peace of mind should the worst happen - we would highly recommend them.
Mrs StevensI thought the service was really convenient, I was very impressed. I found the adviser polite, professional and helpful, and I found the process thorough, which gave me time to consider everything properly so I didn’t feel rushed.
Ms HamiltonBirminghamA truly fantastic service. The advisor that came out was lovely, very approachable & put me totally at ease and we can now rest assured everything is sorted - total peace of mind.
Mr KhanBirminghamDunham McCarthy’s advisor was brilliant. We were advised in a clear and professional way. All appointments were arranged to suit me and the timing was excellent. The communication throughout was superb and there was no pressure at any time. The whole service has been a great benefit. Nothing was too much trouble with everyone I dealt with
Mrs Stanley-CarvahloBirminghamThe service was really good, very thorough and professional. The adviser listened to what we wanted and was able to select a product they thought would be best suited to our needs. I was very pleased with the service overall.
Mrs DrakeleyBirminghamI thought the service was excellent, anything free is good! I was given good advice, and the adviser was brilliant; very informative and they kept in touch until everything went through. I’ve recommended this to my friends
Mrs KeachLichfieldI really thought the service was excellent, I would recommend it to anyone! The adviser was brilliant, and he came out to our home, it couldn’t be more convenient! To be honest, I couldn’t fault it.
Mr HicksStoke-on-TrentThe service was very good, in fact my wife took out an insurance policy as well! The adviser covered all the bases and there was no beating around the bush, that’s what I liked about it! It’s a big step to write a Will, I’ve been putting it off for years, but the adviser really made it a lot easier!
Mrs BaileyBirminghamI thought the service was great, really flexible. Initially I was really daunted by the whole thing but the advisers were nice and everything was explained fully to me. In the end I recommended the service to my friends!
Mr FairhurstCheshireWe were very happy; the service was flexible and organised around us. The adviser was really nice and friendly, and took the time to explain everything we asked thoroughly. If you need to make a Will I would recommend them
Mr HughesStoke-on-TrentThe adviser was pleasant and polite; she couldn’t do enough for us! Basically, she came at a convenient time, did what I asked and I was happy! There’s nothing to fault, a truly professional Will Writing Service
Mr MoxonStoke-on-TrentI found this to be a really positive experience. They were flexible with appointments, even coming out to see me at the weekends! The adviser was very approachable and gave good advice, and I was actually able to get a better financial offer on my insurance as well as getting my Will sorted so I was really pleased, I’d definitely recommend the service!